From the original post
The photo note
#Dinner & #brewskies! I found a piece of plastic in my salad and brought it to the staff's attention. They refunded the entree, gave us a $20 gift card along with a free dessert! Cheers to that!
Looking back
The SD Foodie take
Editorial commentary written from Roger’s original photograph and caption. Roger’s own words are the quoted photo note above.
The collage shows a steak salad with mashed potatoes, a seared ahi plate, two beers, a bag of cookies labeled cowboy, chocolate chip and salted white, and a Tender Greens card that reads Enjoy!
Roger found a piece of plastic in his salad and told the staff. They refunded the entree, gave a $20 gift card and added a free dessert — those cookies. His response: cheers to that. It is one of the best service-recovery stories in the archive.
The quick critique
What stood out
- Seared ahi and steak plates
- A refund, $20 gift card and free cookies
- Service recovery done right
Bottom line
Archive verdict
A mistake handled so well that Roger toasted it.